Curated by women,
for women,
to redefine pleasure.

Feeling burnt out and neglected?

We understand the exhaustion and need for self-care that many women experience. Traditionally, the sexual wellness industry has focused on pleasure through the male gaze, but we're here to change that.

Our thoughtfully designed products and judgment-free environment seek to prioritise your pleasure and well-being, creating a space where it's okay to feel insecure or unsure - because we’re here to help you change that.

Rediscover self-love, explore your desires, and indulge in some much-deserved "me time" with Sensify.

FAQ

  • What is your returns policy?

    We do not offer refunds or exchanges unless the item is damaged or faulty upon receipt.

    We cannot accept responsibility for damaged items outside 14 days from your order being received.

    Can I exchange an item?

    We do not offer exchanges on non-faulty items. We provide detailed sizing charts for all our products. We strongly recommend reviewing these charts carefully and considering your preferences before placing your order.

    Do I have to pay to return an item?

    If the item you have received is faulty, we will send you a returns label free of charge.

    This does not affect your statutory rights. If you have any questions, please contact our Customer Services team.

  • What are your delivery options and costs?

    Delivery costs will be calculated at checkout.

    Where do you deliver? Do you deliver internationally?

    We deliver by courier to most postal addresses in the United Kingdom. We also deliver to the Channel Islands and the Republic of Ireland.

    We also deliver internationally to the following locations:

    Australia

    Canada

    China

    Denmark

    Finland

    Germany

    Hong Kong SAR China

    Iceland

    Ireland

    Italy

    Japan

    Malaysia

    Monaco

    Morocco

    New Zealand

    Norway

    Portugal

    Singapore

    Spain

    Sweden

    Switzerland

    United Arab Emirates

    United Kingdom

    United States

    Can you deliver to an address other than my billing address?

    Yes, we can. Simply input your delivery address during checkout. This doesn't have to match your billing address.

    I think I’m missing an item - what should I do?

    If you believe you are missing an item, please check the delivery note in your parcel. It will tell you the items you can expect to find inside and the items due to follow.

    In the unlikely event your item does not arrive, don’t worry. Please contact Customer Services and they will investigate and find a solution.

  • Why haven’t I received an order confirmation email?

    You will receive an order confirmation order when your order has been successfully placed under the email address registered. Please check your junk or spam folders, as occasionally our emails can be found there. It can take up to an hour for your order confirmation email to be received.

    Where can I enter a promotional code?

    Once you have added your item(s) to the shopping bag, you will be prompted to go to the checkout step. Alternatively, you can checkout at any time by clicking on the shopping bag icon at the top right-hand corner of your screen, and selecting 'Checkout'.

    When you view your shopping bag, you'll see a summary of the total cost of your items and a checkout button. Underneath this section, you'll see: 'Do you have a promotional code?'. Click on this to reveal a box allowing you to enter your code, then select 'Apply' to ensure the discount is applied.

    How can I pay online?

    We accept the following card types: Visa, Maestro, MasterCard, American Express and Hobbs Gift Cards. You can also pay for your order using PayPal. Unfortunately, we do not accept cheques, postal orders, cash or credit vouchers for online purchases.

  • We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan.

    At Sensify we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.

    Our Customer Care Team are here to help. Simply complete our contact form should you have any queries.